The primary, supported mechanism to regain access to your SEPM 14 environment is the integrated automated password reset wizard.
Only use resetpass.bat on:
You must contact Broadcom support and verify ownership of the SEP license. They will provide you with a verified copy of the script. resetpass.bat for symantec 14 download
An automated email containing a reset link will be sent to the administrator's registered email address. techdocs.broadcom.com Method 2: Create a Ticket with Broadcom Support The primary, supported mechanism to regain access to
: Once the script completes, your login credentials will be reset to: Secure your account An automated email containing a reset link will
resetpass.bat file is a legacy tool for Symantec Endpoint Protection Manager (SEPM) used to reset forgotten administrative credentials to the default "admin/admin"
However, you should exercise caution: Broadcom (which acquired Symantec) has heavily restricted and phased out the active support of resetpass.bat in later versions of SEPM 14 because it can cause internal product sync errors if mishandled. Below is a complete technical guide explaining where to find this tool, how to use it safely, and alternative official methods to recover your administrator account. Where to Locate resetpass.bat (No Download Required)